Refund policy
Exchange and Return Policy for Fresh Eyewear
At Fresh Eyewear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive 10-day return and exchange policy. Please read through the following details to ensure a smooth and hassle-free process.
10-Day Free Return and Exchange Policy
We offer a 10-day free return and exchange policy on all non-prescription eyewear, accessories and apparel purchased through our website. Please note prescription glasses are non-refundable. Once prescription lenses have been customized for you, they are non-refundable and cannot be returned or exchanged unless they are defective or damaged upon arrival.
Return and Exchange Conditions
To qualify for a return or exchange, the item must be returned unused, undamaged, and in its original packaging. Any included accessories should also be intact.
How to Initiate a Return or Exchange
If you would like to return or exchange your purchase, please follow these simple steps:
Email our customer service team at contact@officalfresheyewear.com within 10 days of receiving your order. Be sure to include your order number, a brief description of the reason for your return or exchange, and any photos if applicable (for damaged or defective items).
Once we receive your request, we will send you detailed instructions on how to return the item. We will also provide you with a prepaid return shipping label to cover the cost of sending the item back to us. Please ensure the item is securely packaged in its original condition to prevent damage during the return shipment.
Affix the prepaid return shipping label to your package and drop it off at the nearest postal facility within 5 days. We recommend keeping the tracking number for your reference until your return is processed.
Once your returned item is received and inspected, please allow 5-7 business days for us to process the return or exchange. If you have requested an exchange, we will ship out the replacement item as soon as your return is approved. Refunds will be credited to the original payment method used for the purchase.
Shipping Charges and Fees
Returns are free when using the prepaid return label provided by us. If you choose to return your item using another shipping method, you will be responsible for the return shipping cost. Please note that shipping charges for your original purchase are non-refundable, unless the item was damaged or defective upon arrival.
Damaged or Defective Items
If your product arrives damaged or defective, please notify us immediately at contact@officialfresheyewear.com within 7 days of receipt. We will assist you with a return or exchange and cover the cost of return shipping for damaged items.
Exchanges
If you’d prefer an exchange rather than a refund, we will be happy to process the exchange for you. If the exchanged item is of a higher value, you will be required to pay the difference. If the item you wish to exchange for is out of stock, we will notify you and offer alternative options or a refund.
Contact Us
We are here to assist you throughout the return or exchange process. If you have any questions, concerns, or need help with troubleshooting fit or visual clarity, please reach out to our friendly customer support team at contact@officialfresheyewear.com.
