Faqs – Fresh Eyewear

General Questions

When do I receive my order?

All orders are processed within 3-4 business days. Orders placed during weekends (Saturday and Sunday) or on national holidays will begin processing the next business day. Once your order is successfully placed, you will receive an email confirming your purchase. If there are any issues with your order, we will contact you immediately.

How will you ship my eyewear order?

We use USPS Priority Shipping for all U.S.-based orders, with an estimated delivery time of 3-4 business days once the order is processed. Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays.

Can I return my glasses?

At Fresh Eyewear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive 10-day return and exchange policy. Please note prescription glasses are non-refundable. Once prescription lenses have been customized for you, they are non-refundable and cannot be returned or exchanged unless they are defective or damaged upon arrival.

How do I get in contact with Fresh Eyewear?

Please visit our Contact Us page to send messages through our website or email us directly at contact@officialfresheyewear.com. We will provide response within 2 business days.

I missed the last limited edition drop, when will Fresh Eyewear restock sold out eyewear?

We offer limited edition eyewear. Once an item is sold out it will not be restocked but replaced with another limited edition collection.

Terms and Conditions for Fresh Eyewear Welcome to Fresh Eyewear! We appreciate your interest in our luxury eyewear collection. By accessing or using our website, officialfresheyewear.com, you acknowledge that you have read, understood, and agreed to the following terms and conditions. Please review them carefully, as they govern your use of our site and services. General Information Fresh Eyewear is based in Cleveland, Ohio. If you have any questions or need assistance, please feel free to contact us at contact@officialfresheyewear.com. We are committed to providing a high-quality shopping experience and will do our best to address any inquiries or concerns promptly. Use of Our Website You agree to use our website only for lawful purposes and in a way that does not violate the rights of or restrict the use of others. Prohibited activities include, but are not limited to, fraudulent conduct, engaging in unauthorized access to our site or accounts, and using our site to transmit harmful content such as viruses or malicious code. If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account. Product Information We strive to ensure that product descriptions, prices, and other information provided on officialfresheyewear.com are accurate. However, we do not guarantee that all information is error-free or complete. In the event of an error in pricing or product details, we reserve the right to cancel or modify any order accordingly. We do not guarantee the availability of any item, and some items may be discontinued or unavailable due to reasons beyond our control. Product availability is subject to change without notice. Order Acceptance and Cancellation Upon placing an order on officialfresheyewear.com, you will receive an email confirming receipt of your order. Please note that this does not constitute acceptance of your order. We reserve the right to refuse or cancel an order for various reasons, including but not limited to the following: incorrect pricing or product information, insufficient stock or availability, suspicion of fraud or unauthorized activity and payment processing issues. In cases of suspected fraud, we may request additional verification before processing an order or delivery. Returns, Exchanges, and Refunds We want you to be completely satisfied with your purchase. For information about returns, exchanges, and refunds, please refer to our dedicated Exchange and Return Policy page. Note that certain items, including prescription glasses or those marked as final sale, may not be eligible for return or exchange. Approved returns and exchanges will be processed promptly, and refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider. Intellectual Property Rights All content on officialfresheyewear.com, including but not limited to text, images, logos, graphics, videos, and trademarks, is owned by Fresh Eyewear or its affiliates and is protected by copyright, trademark, and other intellectual property laws. You may access and use the content on our site for personal, non-commercial purposes only. Any unauthorized reproduction, modification, or distribution of the content is strictly prohibited. Limitation of Liability Fresh Eyewear makes no warranties or representations about the accuracy, reliability, or completeness of the website or its content. We do not guarantee that our website will be free from errors, viruses, or other harmful elements. To the fullest extent permitted by applicable law, Fresh Eyewear is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our website or products, including but not limited to damages for loss of profits, data, or goodwill. Governing Law and Dispute Resolution These terms and conditions are governed by and construed in accordance with the laws of the State of Ohio, United States. Any legal action or proceeding related to these terms shall be brought exclusively in the courts located in Cleveland, Ohio. If a dispute arises, we encourage you to contact us directly to attempt to resolve the issue. If a resolution cannot be reached through informal discussions, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. Changes to Terms and Conditions Fresh Eyewear reserves the right to update, modify, or amend these terms and conditions at any time. Any changes will be posted on this page, and the revised terms will take effect as soon as they are posted. It is your responsibility to review these terms periodically. Your continued use of the website after any changes to these terms constitutes your acceptance of the updated terms. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please feel free to reach out to us at contact@officialfresheyewear.com. We are here to assist you and ensure a seamless shopping experience.